Healin, Lda (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our mobile and web application ("Healin" or "App") and related services. By using Healin, you agree to the terms outlined in this Privacy Policy. If you disagree, please discontinue use immediately.
Depending on your interaction with the App, we may collect the following: Personal Identification: Name, email address, phone number, date of birth, and contact details. Account Information: Username, encrypted passwords, or token-based authentication credentials. Health Information: Health assessments, prescription information, medical history provided by users, and related health data. Payment Information: Payment details provided during subscription purchases, processed securely via third-party providers. Device & Usage Data: IP addresses, device information, app usage logs, and diagnostic data. Location Data: Approximate or precise geolocation if explicitly authorized by users.
We use your information to: Deliver personalized health services and manage subscriptions. Facilitate chronic prescription renewals in compliance with applicable healthcare laws and through licensed medical professionals. Respond to support inquiries and provide customer service. Communicate important service updates or changes. Conduct internal analytics and research to enhance and improve our services. Comply with legal obligations and regulatory requirements.
Under the GDPR, we process your data based on: Consent: Explicit consent obtained for sensitive data like health or location data. Contractual Necessity: Data processing required to provide services under our terms. Legitimate Interests: Processing necessary for app improvements, user safety, and fraud prevention. Legal Compliance: Obligations under applicable laws or governmental orders.
We may share data with specific third-party providers solely to enable the functioning of the App and services: Cloud Storage Providers: Secure data storage services. Payment Processors: Secure processing of subscription payments. Licensed Healthcare Providers: Authorized professionals for prescription renewals. All third parties must uphold equivalent privacy protections and comply with this Privacy Policy and applicable laws. We may also disclose your data: When required by law or regulatory requests. In connection with business transactions such as mergers or acquisitions, ensuring confidentiality protections.
We retain your data as long as necessary to fulfill service obligations or legal requirements: Account Data: Retained while your account is active. Upon account deletion, data is anonymized or deleted within 30 days unless otherwise required by law. Health Data: Retained as required by applicable healthcare regulations, generally not exceeding legally prescribed periods. Payment Information: Retained according to financial and tax regulations.
You have rights under GDPR and other applicable laws: Access: Request details of personal data we hold. Correction: Request corrections of inaccurate or incomplete data. Deletion: Request deletion of personal data, subject to legal obligations. Restriction: Request restriction of data processing under certain conditions. Data Portability: Request transfer of your data to another provider. Withdraw Consent: Withdraw consent for data processing at any time. To exercise your rights, please contact us at privacy@thehealin.com. Requests will be addressed within one month.
We employ technical and organizational security measures, including data encryption, secure storage solutions, restricted data access, and regular security assessments to protect personal data. However, we cannot guarantee absolute security as no method of data transmission is entirely secure.
We may transfer your data internationally, ensuring appropriate safeguards like Standard Contractual Clauses or adequacy decisions comply with GDPR.
Healin collects and processes children's personal health data solely with explicit consent from a parent or legal guardian and strictly within the context of family accounts. Parents or guardians can review, control, or delete their child’s data at any time by contacting us directly.
We may use cookies or similar technologies for analytics and improving user experience. Adjust your cookie preferences in your browser or device settings.
We may update this Privacy Policy occasionally. We will notify you of material changes via email or in-App notices. Continued use of Healin after updates indicates acceptance of the revised Privacy Policy.
For questions about this Privacy Policy or data protection, contact: Healin, Lda Email: privacy@thehealin.com Website: www.thehealin.com If you have unresolved concerns, you may lodge a complaint with your local data protection authority.
